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Vkus i Zvet Flower Workshop hereby informs you that under the Federal Consumer Protection Act No. 2300-1 dated February 2nd, 1992 (as amended October 25th, 2007), and Russian Government Regulation No. 55 dated January 19th, 1998 (as amended March 27th, 2007), cut flowers and potted plants are non-returnable and non-refundable.

However, if you are not satisfied with the quality of a floral arrangement and we recognize your claims as justified, we will improve it by:

  • replacing the flower arrangement with a similar one of the same value; or
  • replacing the floral arrangement with a similar one but at a different price re-calculated; or
  • reducing the price of your floral arrangement accordingly; or
  • removing the defects at no charge.

We voluntarily accept full responsibility for the quality of our services and will hear out your claims before the flower arrangement is hand delivered to you.