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Every time you fill out your order form, it is very important that you give us accurate and detailed information. Please provide the complete and correct delivery address (full name / full company name, building, number, flat, suite, floor, entrance, entrance code, etc.). When we have comprehensive and precise delivery information, we have more chances to deliver flowers to the recipient at the requested time.

  • To avoid miscommunication, misunderstanding and embarrassing mistakes, please ensure to enter the following information in your order form: recipient’s full first and last names and his / her contact phone number. Our manager will give an advance call to the recipient at this number to specify delivery details if in the order form you instruct us “to previously contact the recipient in order to specify delivery details”.
  • You do not have to provide the recipient’s contact phone number if you are sure that your recipient will be present at the time of delivery. If you do not specify that we need to give an advance call to the recipient and (s)he is not available for the scheduled delivery, the flowers will be delivered to any other people such as the recipient’s family or colleagues present at the address provided. In this case, the order shall be considered fulfilled.
  • If the flowers cannot be delivered due to a wrong address (wrong building, street name, or no recipient available at the address) you submitted, your order shall be considered fulfilled and the non-delivered flowers will be kept at Vkus I Zvet Flower Workshop at: 35 Naberezhnaya Kanala Griboedova, St. Petersburg, for the next 24 hours after the previously intented delivery time. The recipient or customer may take the flowers from the Workshop or place a new, corrected order for delivery, which will be subject to additional fees.

We ensure that all of your information provided to us is securely maintained and is kept strictly confidential. We do not, and will not, publish, release to, or share your information with any third parties. The recipient may only find the customer’s personally identifying information in the postcard enclosed if any. No other information or data provided by the customer will be released to the recipient.

Occasionally, substitutions may be necessary and we reserve the right to use other flowers or packing materials similar to those ordered. We will do our best to maintain the style, theme and color scheme of the arrangement, using flowers and packing materials of equal value. Some flowers are seasonable and may not be available at a certain time of year. If a substitution is required, we will make every attempt to contact you and inform you before delivery.

Please be aware that sizes shown are approximate only. Individual sizes of bouquets and floral arrangements may vary by 5-10 cm.